Privacy Policy for Arcturus Clinic

Last updated: 11 March 2026

This Privacy Policy explains how Arcturus Clinic ("we", "us", or "our") collects, uses, and protects personal information when you visit our website or use our services.

We are committed to safeguarding your privacy and ensuring that your personal data is handled responsibly and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By using this website, you agree to the terms of this Privacy Policy.

Arcturus Clinic provides complementary and integrative healthcare services including therapies, consultations, and wellbeing treatments.

If you have any questions about this Privacy Policy or how your data is used, you can contact us at:

Arcturus Clinic
47 Fore Street, Totnes, TQ9 5NJ
Email: reception@arcturusclinic.co.uk
Telephone: 01803 868282

We may collect and process the following types of personal data:

• Name
• Email address
• Telephone number
• Postal address

Where relevant to treatment or consultations, we may collect health-related information necessary to provide safe and appropriate care.

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Pages visited
• Time spent on pages
• Referral source

This information helps us improve the performance and usability of our website.

We may use your personal data for the following purposes:

• To respond to enquiries submitted via the website
• To manage appointments and bookings
• To provide therapy or healthcare services
• To communicate with you about your treatment or appointments
• To improve our website and services
• To comply with legal and regulatory obligations

We only collect information that is necessary for these purposes.

Under UK GDPR, we rely on the following lawful bases for processing personal data:

• Consent – where you have given clear permission for us to process your data
• Contract – where processing is necessary to provide services you have requested
• Legal obligation – where we are required to process data to comply with the law
• Legitimate interests – where processing is necessary for the legitimate operation of our clinic

Where health data is involved, additional safeguards are applied as required by law.

We do not sell, rent, or trade personal information to third parties.

We may share data with trusted third parties where necessary, such as:

• Appointment booking systems
• Professional practitioners working within the clinic
• IT service providers supporting the website
• Legal or regulatory authorities if required by law

All third parties are required to handle your data securely and lawfully.

We take appropriate technical and organisational measures to protect personal data from:

• unauthorised access
• loss
• misuse
• alteration or disclosure

However, no method of transmission over the internet is completely secure.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, including any legal, regulatory, or professional record-keeping requirements.

Healthcare records may be retained for periods required by professional or legal standards.

Under UK GDPR, you have the right to:

• Request access to your personal data
• Request correction of inaccurate information
• Request deletion of your data where appropriate
• Restrict or object to certain types of processing
• Request transfer of your data to another provider
• Withdraw consent where processing is based on consent
• 
  

To exercise these rights, please contact us using the details provided above.

Our website may use cookies to enhance user experience and analyse website traffic.

Cookies are small text files stored on your device. You can choose to disable cookies through your browser settings if you prefer.

More information may be provided in our Cookie Policy.

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites.

We may update this Privacy Policy from time to time. Any updates will be posted on this page with the revised date.

If you have any questions about this Privacy Policy or how your data is handled, please contact:

Arcturus Clinic
Email: reception@arcturusclinic.co.uk
Telephone: 01803 868282

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you believe your data protection rights have been breached.

Website: https://ico.org.uk

DATA PROTECTION COMPLAINTS HANDLING PROCEDURE

Contact reception - a copy of our procedure is available on request.